Nabu AcademySupport and account deletion
Contact us
Email: nabuacademypro@gmail.com
Write your account's phone number, which app you use (student or teacher), and what happened. If the app showed an error number, include it: it leads us straight to the cause.
Common issues
- Forgot password: use «Forgot password?» on the student app's sign-in screen. Teacher and assistant accounts are reset by the platform's administration.
- A code does not work: see the subscriptions and codes page, then contact us with the code and the error number.
- A lecture does not play: check your connection and update the app. Protected lectures do not play on simulators or while the screen is being recorded.
Deleting your account and data
Inside the app: in the student app open «حسابي» (Account), then «حذف الحساب» (Delete account), and confirm with your password.
Or request deletion by email:
- Email nabuacademypro@gmail.com with the subject «Delete account» and the account's phone number.
- We verify the request comes from the account holder or their parent, by a verification message to the account's number.
- We delete the account and its personal data within 30 days of verification and confirm it to you.
After deletion you lose access to your activated courses, and they cannot be restored. We may keep limited records for a set period where the law requires it or to protect the platform from fraud, as the Privacy Policy explains.
Teacher and assistant accounts are created and deleted by the platform's administration; teachers and assistants request deletion the same way.