Subscriptions, codes and refunds

Last updated: November 10, 2026

1. The store inside the app

The store shows the available courses, their teachers, description and content, so students can learn about them. It contains no payment method and no purchase link of any kind. The agreement and payment happen entirely outside the app.

2. How subscribing works

• The student or a parent contacts the Nabu team, the teacher or the teacher's office directly.
• The agreement and payment take place in person, entirely outside the app.
• The student receives an activation code for one course.

3. Activation codes

• The student enters the code from «Activate code» in the app, and the course opens on their account.
• A code works once, for one account, and cannot be moved after activation.
• Keep the code safe and do not share it; whoever uses it first receives the course.
• If the app refuses a code, it shows a numbered message explaining why (used, expired or invalid). Contact support with that number.

4. Refunds and replacements

• Unused code: you may ask the party you bought it from for a refund or replacement, under your agreement with them, as long as it has not been used.
• A code that fails because of an error on Nabu's side: we replace it with a valid code or activate the course on your account directly after checking.
• A code activated on the wrong account by mistake: contact us from the correct account with proof of purchase, and we will consider moving it if nothing of the course has been watched.
• An activated course that has been watched: normally not refundable, since the content is now available to you, unless the course stops or cannot be delivered on our side; then we agree with you on a replacement or refund.

Money refunds are handled by the party that received the payment, since payment happens outside the app. Nabu helps by checking the code's status and activation record.

5. Contact

nabuacademypro@gmail.com. Include the account's phone number, the code and any error number.